Refund policy

Refund & Return Policy

Applies to all orders placed at merrycraftia.com.

Return window

You may return eligible items within 30 days of the delivery date. If more than 30 days have passed since your order was delivered, we are unable to offer a refund or an exchange.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Items that show signs of wear, washing, or alteration cannot be accepted.

How to start a return

1. Email dormivainfo@gmail.com within 30 days of delivery, with your order number and a short description of the reason for the return.
2. We will reply with a Return Authorization and the return address. Please do not ship anything back before you receive it — returns sent without authorization may not be processed.
3. Pack the item securely in its original packaging and ship it to the address we provide, using a trackable service.

Items that cannot be returned

The following are final sale and cannot be returned or exchanged:

• Custom, personalized, or made-to-order items
• Gift cards
• Downloadable or digital products, including patterns and printable files
• Intimate or sanitary goods, and personal-care items, once opened
• Items marked "Final Sale" or "Clearance" on the product page
• Items returned more than 30 days after delivery

Partial refunds

In some cases only a partial refund may be granted, at our discretion:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item with obvious signs of use
• Any kit, set, or bundle returned incomplete

Refunds

Once your return is received and inspected, we will email you to confirm that we have received it, and let you know whether your refund has been approved.

If approved, your refund will be issued to your original method of payment. Please allow 3–5 business days for us to process the refund after approval, and an additional 5–10 business days for your bank or card issuer to post it to your account. Processing times are set by your financial institution and are outside our control.

Late or missing refunds

If you have not received a refund you were told was approved, first check your bank account again, then contact your credit card company, since it may take some time before the refund is officially posted. Next, contact your bank — there is often a processing period before a refund appears. If you have done all of this and still have not received your refund, email us at dormivainfo@gmail.com

Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same product, email dormivainfo@gmail.com with your order number and photographs of the issue, and we will send you return instructions along with the return address.

Damaged or incorrect orders

If your order arrives damaged, or you receive the wrong item, contact us within 7 days of delivery with your order number and photographs of the item and the packaging. We will arrange a replacement or a full refund at no cost to you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver and they will be notified of the return.

Order cancellations

You may request a cancellation within 12 hours of placing your order, by emailing dormivainfo@gmail.com with your order number. After that window, or once the order has entered fulfillment, we are unable to cancel it, and you will need to follow the return process above after delivery.