Shipping policy
Shipping Policy
Free standard shipping on all orders within the United States.
Order processing
We process orders Monday through Friday, excluding U.S. federal holidays. We do not process or ship orders on weekends.
Orders are typically processed within 1–3 business days of the order date. During holidays, product launches, and major sale periods, processing may take longer — please allow additional time.
Once your order has been processed and handed to the carrier, we cannot change it. If you need to correct your delivery address, contact us as soon as possible at support@merrycraftia.com; we will do our best, but we cannot guarantee a change once fulfillment has begun.
Delivery estimates
Delivery time begins once the order has been processed and shipped. It does not include the processing time above.
| Destination | Estimated delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 7–16 business days |
| Europe | 7–14 business days |
| Australia / New Zealand | 10–26 business days |
| Rest of world | 11–30 business days |
These are estimates, not guarantees. In rare cases — carrier backlogs, customs inspections, severe weather, or incorrect addresses — delivery may take up to 40 business days. If your order is taking unusually long, contact us and we will help you track it down.
Tracking
You will receive a tracking number by email once your order ships, so you can follow its progress. Please allow 24–48 hours for tracking information to become active after you receive it.
Shipping costs
Standard shipping is free for all orders delivered within the United States. Any expedited shipping options, where offered, are calculated at checkout.
Incorrect addresses and failed deliveries
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an address entered incorrectly by the customer. If a package is returned to us as undeliverable, we will contact you; reshipment will require payment of a new shipping charge.
Lost or stolen packages
If tracking shows your package as delivered but you cannot find it, please check with members of your household and neighbors, and look around your delivery area. If it still does not appear within 3 days, contact us and we will open an investigation with the carrier. We are not liable for packages confirmed as delivered by the carrier, but we will do everything we can to help resolve the situation.
International orders, duties, and taxes
For orders shipped outside the United States, the recipient is the importer of record and is responsible for any customs duties, import taxes, and brokerage fees charged by the destination country. These charges are not included in the price you pay at checkout and are not collected by us. We have no control over these amounts and cannot predict them.
If a package is refused or abandoned at customs, any resulting charges will be deducted from the refund.
Split shipments
Orders containing several items may arrive in separate packages and on different dates, at no extra cost to you. Each shipment will have its own tracking number.